Question:  

Do you accept credit cards for payment?

Answer:  

Yes, we accept Visa, Mastercard, Discover and American Express. Just use the link from the home page to be taken to our secure payment site. Payments are posted within one business day.

Question:  

My credit card won't go through, I get a message that says 'order number must be unique'.

Answer:  

Because our credit card system is not designed to use repeating account numbers you must include the billing date along with your account number field in the account number field. Example of date plus account number. 12252002123456. Please call us if you still have trouble using this method.

Question:  

If my pick up day falls on a holiday, will you still be coming to get my trash that day?

Answer:  

We work all holidays except Thanksgiving, Christmas Day and New Years Day. If your pick up falls on or after one of these holidays your pick up will run one day later. For example, Thanksgiving is on Thursday and your pick up is normally Friday, your trash will be picked on Saturday for that week only. Regarding Christmas and New Years Day, if the holiday is (for example) Monday all pick-ups will be one day late. Monday on Tuesday, Tuesday on Wednesday, etc. if the holiday is on (for example) Wednesday, Monday pickups are normal, Tuesday pickups are normal, Wednesday pick ups will be on Thursday, Thursday pick ups are on Friday etc.  If the holiday falls on a Saturday or Sunday, pick ups for that week are NOT affected.
 

Question:  

What area of Colorado Springs do you serve?

Answer:  

We pick up on every street in the city of Colorado Springs, Cimmarron Hills and most connected areas. We service most of Manitou Springs, Gleneagle, Security, Widefield, and  Fountain. Feel free to call or email with your specific street name, we will tell you if we service there, no obligation!

Question:  

I just moved into my home and I have a lot of moving boxes and packing materials. Can you take them for me?

Answer:  

We will take 'move in' trash FREE for your first four weeks of service, allowing ample time to unpack.

Question:  

What happens if the weather is extremely bad?

Answer:  

We always attempt to make pick ups as scheduled. If collection is canceled due to unforeseen circumstances, we will attempt to follow the one-day-late holiday schedule.

Question:  

Does Bestway Disposal take large items, such as sofas and mattresses?

Answer:  

Yes, we can take most large items with prior notice. Please call in or notify us by email and we will take your extra items. If the charge is more than $20.00 we will need to collect payment when we provide the service. Please call if you are unsure of the charge.

Question:  

What are the different types of trash collection offered?

Answer:  

We offer 1 or 2 bags only service, customer provided can service up to 10 cans, and Bestway Disposal provided container service in 32, 64 and 96 gallon size.  Recycle service is done with a 64 gallon container.  Please see the recycle page for more information.

Question:  

How often will I receive a bill?

Answer:  

Your first bill will come at the end of the first month of service. It will be prorated for the first month and include the charges for the next three months. It will be due, in full, by the tenth of the next month. After the initial bill you will receive a bill quarterly for services in advance.

Question:  

What day of the week will my pick up be on?

Answer:  

Because pick up days can change from one block to another, we would need to know your exact address to provide that. If you sign up on the website we will tell you on your confirmation e-mail. If you want to know for sure before you sign up please send an inquiry e-mail or call our office to inquire.

Question:  

What time can I expect your truck to arrive at my house?

Answer:  

Pick up times can be anywhere from 7:00 AM to 4:00 PM, however, once established your pick up time should be appproximately the same every week. We ask that your trash is placed out by 7:00 AM until pick up time is established.

Question:  

Can I throw out oil, paint, pesticides, batteries or other materials of that nature?

Answer:  

All of the items just mentioned above are considered hazardous materials and are not acceptable materials for a landfill. We would recommend that you contact the El Paso County solid waste coordinator at 520-7878 for information on the Household Hazardous Waste drop-off facility. Please feel free to call our office with any other questions.

Question:  

What happens if I forget to put my trash out on my pick up day?

Answer:  

Bestway Disposal offers an 'Indisposable Service Guarantee' to all of our customers. This is a no questions asked, customer satisfaction policy that guarantees you will receive certain services, or your money will be refunded for that week's pick up. If your cans are not visible we will look for them, if we can not find them we will knock on your door to try to collect your trash, GUARANTEED.

Question:  

What is your vacation policy?

Answer:  

We base our rates on 48 pick ups per year, even though ther are 52 weeks in a year. Therefore, we do not give credit for less that four continuous weeks of absence. If you are gone for four weeks or more, we will apply a credit on your next statement.  We give this credit only in advance.  Please call us BEFORE you leave on vacation.

Question:  

Does my trash have to be placed out at the curb? Do you offer a carry-out service?

Answer:  

We offer both curb and carry-out service. Curb service requires you to place the trash within three feet of the street. Carry-out service allows you to have your cans picked up from an area that is visible from the street, we will collect the trash and then return the cans to their original location.

Question:  

Will Bestway Disposal pick up trash from inside my garage?

Answer:  

No, unfortunately insurance regulations prohibit us from entering a garage, even with open doors.

Question:  

Do I have to provide my own cans, or will Bestway Disposal provide me with a container?

Answer:  

Which ever way you prefer. For a slightly higher charge we can furnish and maintain a wheeled refuse container with an attached lid. These containers do not require the use of liner bags. An occasional spray with a garden hose keeps this container clean. This is also the easiest method for placing trash at the curb, even children can wheel the container to the curb.

Question:  

Can I use a 55 gallon drum as my trash can?

Answer:  

We are unable to dump metal 55 gallon drums due to the weight.

Question:  

Occasionally I have more trash than my cans can hold...will I be charged extra?

Answer:  

If you have more then your current service level you will be charged.  This extra charge is figured by the driver. He determines this by what the extra items are, how heavy they are and how long it takes to load them. For example, six extra lawn and leaf size bages that are not extra heavy would have a total charge of $3.00.  If your bags are heavy because of dirt, grass or other heavy items, it will be more then $.50 per bag.  As always we will be happy to provide an estimate of the charge when your driver is at the house.  Just call ahead of time to schedule this estimate.

Question:  

I've done some yard work and have some branches I need taken away, can you take them?

Answer:  

Yes, The charge is approximately $1.50 each bundle. Up to $10.00 of extra will be taken without prior authorization. If you have more than 6 or 7 bundles please give us a call first.

Question:  

Will they always take extra even if I don't call in to let them know to take it?

Answer:  

If the amount is in excess of $10.00 we will not take it without prior approval. We ask that you always call in advance to avoid any delays in the process.